Job Description
Founded in Fiji in 1965, Tanoa Hotels is the only Pacific-owned hotel group with full-service properties in Fiji, Samoa and Tonga. The Group Marketing & Digital Executive champions the brand and guest communications across every property, from Tanoa International Hotel in Nadi. The role owns the accuracy and consistency of what guests see, read and are told, whether that is on signage, in a campaign, on a listing or in a chatbot conversation, and coordinates marketing delivery with agency partners and hotel teams.
Duties & Responsibilities:
AI chatbot and digital messaging
- Run the day-to-day operation of the Group’s AI chatbot and digital messaging platforms.
- Maintain the chatbot’s knowledge base so answers on rates, offers, facilities and policies stay accurate, current and on-brand across all properties.
- Review chatbot conversations regularly, identify gaps, errors and escalation issues, and action improvements.
- Work with hotel teams and Sales & Revenue to update chatbot content when offers, operations or policies change.
Brand governance
- Ensure all hotel signage, promotional materials and guest-facing communications are accurate, up-to-date and aligned with Tanoa Hotel Group brand standards.
- Identify and correct outdated, inconsistent or off-brand content across physical and digital touchpoints.
- Keep property and offer information accurate and consistent across the Group website, booking engine, online travel agencies and Google Business Profiles, working with the relevant platform owners.
Content, social and campaigns
- Support the planning and implementation of content calendars, social media activities and digital marketing campaigns.
- Capture on-property photo and video content for social and web use where required.
Agency and production coordination
- Coordinate the production and delivery of marketing collateral and advertising materials in collaboration with approved agency partners.
- Act as the key liaison with external marketing agencies, managing briefs, timelines and approvals.
Reporting and insights
- Monitor campaign, social, website and chatbot performance, providing reporting and insights to support commercial objectives.
- Use chatbot conversation data to surface common guest questions, pain points and content gaps.
Hotel team support
- Provide marketing and digital support to hotel teams while maintaining compliance with established brand guidelines.
Key relationships
- Group Sales & Revenue Manager (line manager)
- Communications & Engagement (brand and content direction)
- Hotel General Managers and property teams
- External marketing agencies and platform providers
This list is not exhaustive and may update with the nature of the role.
Required Skills/Attributes:
Skills and experience
- Relevant experience in marketing, communications or hospitality; a tertiary qualification in marketing, communications or a related field is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
- Experience with Canva is preferred; familiarity with Figma and Adobe Photoshop is advantageous but not essential, as training will be provided.
- Confidence working with AI tools, and learning and adapting to new digital platforms and systems.
- Confidence capturing quality photo and video content on a phone or camera.
- Strong written communication, as chatbot and digital content carry the brand voice at scale.
- Basic comfort with website content management is advantageous.
Key attributes
- Exceptional attention to detail, with the ability to spot outdated, inconsistent or off-brand content across guest-facing communications, signage and digital platforms.
- Proactive and self-motivated, able to identify and address issues independently.
- Comfortable in a dual-reporting environment, supporting operational priorities while collaborating closely on brand-related initiatives.
- Strong process discipline, able to work effectively within established templates, guidelines and approval processes.
- A genuine interest in branding, marketing and design.
- Able to coordinate effectively with external partners and agencies, delivering on time and to the required standard.
This list is not exhaustive and may update with the nature of the role.
This role is based in Nadi, Fiji.
In 1947, Reddy Group began as a small family construction company in Suva, Fiji. Today, more than 75 years later, the Reddy Group has grown into a highly diversified global family office, centred around strong values. The organisation maintains a long-term view, managing its investments and philanthropic activities to best enable future generations to succeed.
We are a close-knit and hard-working team. We’d like to hear more about you and why you’d like to join us – please include a cover letter with your application.
Applications close 10th October 2026. Interested candidates can send their application and CV to: recruitment@reddygroup.com
Only candidates selected for interview will be contacted. If you do not hear from us, please assume that your application has been unsuccessful. We thank you for showing your interest in enhancing your career at the Tanoa Hotel Group.
